Episode Summary

Dr. David Berg is the co-founder and president of Redirect Health, which aims to bridge transformative quality affordable healthcare to small and mid-sized companies. He’s also got a lot of meaningful accolades under his belt from winning the Phoenix Business Journal 2017 Health Care Innovator Award to being one of the finalists for the 2018 World Health Care Congress in Washington DC. Beyond all of that though, he’s known for his burning passion for excellence when it comes to customer service and taking great care of his employees.

Episode Note

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Healthcare is one of the most important industries there is. Unfortunately, its traditional models and systems have failed us in so many ways because of how processes are being mishandled. Thankfully, there are a few, like my guest for today Dr. David Berg, who’s passionate about transforming the approach. Listen in as we talk about building a gold standard for customer service through the lens of healthcare.

8:50 David talks about how his brand of healthcare targets a small entrepreneurs’ typical restraints

23:42 Creating a transformative mental model of healthcare

33:04 Guiding patients through the system to eliminate unnecessary activity

43:26 Managing technology to get the information to the right person

48:18 David talks about the challenges of telemedicine

52:33 Always start with the consumer

57:45 David’s passionate plea to entrepreneurs

“Care more, love more, and risk more.”




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