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Episode Summary

In this episode of Practice Freedom, Mark uncovers Dr. Neal’s innovative solutions to the hiring headaches that plague many high-volume practices. From his trials in optometry staffing to revolutionizing recruitment with his systematic approach, Dr. Neal's insights are a game-changer for your team dynamics and overall efficiency. And yes, we even touch on the practicality of conducting interviews from, hold your breath, a bathtub!

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Struggling to staff your healthcare practice with top-notch talent? That's where Dr. Michael Neal, founder of Build My Team, comes to the rescue.

In this episode of Practice Freedom, Mark uncovers Dr. Neal’s innovative solutions to the hiring headaches that plague many high-volume practices. From his trials in optometry staffing to revolutionizing recruitment with his systematic approach, Dr. Neal's insights are a game-changer for your team dynamics and overall efficiency. And yes, we even touch on the practicality of conducting interviews from, hold your breath, a bathtub!

Imagine welcoming an operations executive from the banking world to manage a healthcare practice. Sounds unconventional? That's exactly the kind of out-of-the-box thinking we explore. Dr. Neal and Mark discuss how diversifying your hiring pool can break the cycle of mediocrity that's all too common in healthcare settings. We share stories of success that arose from looking beyond industry norms, proving that sometimes the best candidates come from where you least expect them. And for those who've ever questioned the effectiveness of video interviews, this discussion might just have you seeing them in a whole new light.

Finally, we address the elephant in the room – leadership burnout. As Mark shares strategies for strategic delegation and adopting a “who, not how” mindset, you'll be inspired to transform your hiring process and your approach to managing a thriving healthcare practice. You'll rediscover the joy in your work by shedding the tasks that drain your energy and focusing on your strengths.

Whether you're seeking to refine your hiring method or redefine your leadership style, you won't want to miss this episode.

In this episode, you will hear:

  • Overcoming staffing challenges in a high-volume optometry practice by innovating hiring practices
  • The development of BuildMyTeam for streamlined recruitment
  • The common pitfall of hiring based on empathy
  • How to attract high-performing candidates through a wide-reaching job posting strategy and rigorous assessment processes
  • Hiring the right team for healthcare practice efficiency
  • A case study on hiring an operations executive from the banking industry to manage a healthcare practice
  • The complexity of healthcare recruitment and the use of software algorithms to match candidates to roles based on their strengths and talents
  • Examining the hiring process for medical secretary positions
  • Adaptability’s importance in interview settings and candidate resourcefulness
  • Video interviews in the hiring process to identify traits missed by assessments
  • The “hire fast, fire faster” philosophy to secure and maintain A-players within a team
  • Strategic delegation and the “who, not how” mindset in healthcare leadership to prevent burnout and ensure a balanced work-life harmony

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