The Art of Setting Goals and Harnessing Feedback in Healthcare Practices

The Art of Setting Goals and Harnessing Feedback in Healthcare Practices

By Mark Henderson Leary |
August 24, 2023

Healthcare practices, like any other organization, need to set achievable goals and understand the power of feedback to succeed. Setting realistic objectives, appreciating the discrepancy between vision and reality, and utilizing feedback loops are essential in predicting future outcomes. Let's delve into setting realistic goals and harnessing feedback in healthcare practices.


The Significance of Goals and Feedback in Healthcare Practices

Healthcare practices require the formulation of goals based on future predictions. These goals can be used to accurately measure the gap between expectations and reality, leading to an increase in learning and skill development. With time, healthcare practices can improve their predictive abilities and honor the gap between vision and its realization.



Feedback loops are a critical part of this process. Measuring feedback loops through one-year cycles can provide valuable insight into the effectiveness of certain practices and strategies. In the healthcare industry, it's important to constantly measure and analyze feedback to understand what works and what needs improvement.


The Importance of Feedback and Learning

Feedback plays a vital role in our daily lives. It helps us understand the truth of a situation and respond accordingly. When it comes to setting goals, there's no right or wrong way. Just as there's no correct way to descend a snow-covered mountain, there's no absolute right or wrong way to achieve a goal.


In healthcare practices, it's important to pivot from the notion of rightness and wrongness and instead focus on learning and adapting based on feedback received. This can be from leadership teams, peers, or even patients. Understanding and responding to feedback is crucial in improving the overall effectiveness of healthcare practices.


Applying the Concept of Feedback Loops

The concept of feedback loops can be applied to various time frames. For example, healthcare practices can set annual goals and assess the gap between the expected and actual outcomes at the end of the year. This helps to understand what worked and what didn't and to learn from it.


Practices can set specific objectives or "rocks" every quarter and track their progress weekly. This short-term prediction helps assess if the practice is on track and allows for course correction.


The Power of Rapid Feedback in Achieving Flow

The concept of flow refers to being hyper-efficient, hyper-effective, and intensely focused. Rapid feedback, or immediate response to actions, can facilitate the attainment of this state. In the healthcare sector, this could mean getting instant feedback on a new process or method, allowing for immediate adjustment and improvement.


In conclusion, setting realistic goals and harnessing feedback are fundamental in healthcare practices. They provide a roadmap to success, enable learning and adaptation, and foster an environment of constant improvement. The key is to focus on learning, not just achieving, and to view feedback as a valuable tool for growth and development.


If you want to learn more about Practice Freedom, check out https://www.markhendersonleary.com/podcasts/prf101.

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